ERP for industrial equipment & oems. Sell the machine, then earn on the AMC for a decade.
Sell the machine, then earn on the service agreement for a decade, with every serial number, warranty and renewal in one record. The service agreement is called an AMC (annual maintenance contract) in the product. The United States edition opens from early 2027.
From early 2027How does Kinnow help a capital-goods company? The machine you ship becomes a record you service for years: its serial number, its warranty, its AMC and its service tickets sit together. So every call knows what the customer is entitled to, and every renewal is chased before it lapses. Nothing is filed, paid or posted without a person.
Your business in one paragraph
You sell a machine once and service it for a decade. The sale is a long quote, a large invoice and a delivery to site; the margin is in what follows: the service agreement, the spares, the callouts. The risk is that the list of machines you have installed (your installed base) lives in a spreadsheet, the manufacturer's warranty lives in a file, and the engineer leaves without the part. Three things keep the owner awake.
Renewals missed in silence
A service agreement that lapses means a customer who left without anyone deciding it.
Warranty cost absorbed
A breakdown you fixed at your own cost on a machine the manufacturer still covers is a claim nobody filed.
Repeat visits
An engineer sent without the right part, or to a customer who is out of cover, is a callout that earns nothing.
Bring your installed-base spreadsheet and see which renewals are due in the next 90 days.
How your month runs on Kinnow
This runs from first enquiry to AMC, then through the service work that earns on it.
| # | Step | Who | Application | Where a person signs off |
|---|---|---|---|---|
| 1 | The inquiry enters your sales pipeline; a quotation for the configured machine is drafted | Sales engineer | Sell | Quotation approved before it goes out |
| 2 | Order won; credit check can hold it; large orders go for approval | Sales head, credit controller | Sell | Order and credit above your values need approval |
| 3 | Long-lead parts and the machine are bought against the build plan | Purchasing | Buy | Purchase order above your value needs approval |
| 4 | The landed cost of imported items (freight, duty, clearing) is added to stock value | Accounts executive | Buy, Account | Journal above your value needs approval |
| 5 | Machine dispatched; each serial number is added to the customer's installed base | Dispatch clerk | Stock & Ship, Serve | A person enters the warranty end date |
| 6 | AMC created and tracked: draft, active, expiring, renewed or expired | Service manager | Serve, Pact | A person confirms the contract terms |
| 7 | A ticket opens against an SLA plan (the response time you promised); Kinnow works out what the customer is covered for: warranty, AMC, chargeable or unknown | Service desk | Serve | A ticket cannot be raised without an SLA plan |
| 8 | Engineer and parts suggested; visit scheduled, on the way, on site, completed | Service coordinator, engineer | Serve, Field | The coordinator accepts the suggestion |
| 9 | Visit completes with parts, labor and a billable flag; spares come off stock; a billable job goes onto the customer's account | Engineer, accounts | Serve, Account | Accounts reviews the billing |
| 10 | The renewal conversation opens at 60, 30 and 7 days before the AMC ends; warranty claims and calibration due dates are followed up | Sales manager, service manager | Serve, Maintain | A person signs the renewal terms |
What the ready-made setup covers
The ready-made setup for capital goods (we call it an industry pack) brings six limits, four sign-off routes, nine report codes, eleven starter questions for Ask Kinnow and ten agents. The United States setup adds sales-tax, invoice, write-off and payroll sign-off. The figures are plain numbers, so we go through each starting figure with you in dollars before you begin.
| Limit | Effect | Why it is there |
|---|---|---|
| Customer credit limit | Needs approval | One order is one large invoice, not a stream of small ones |
| Sales order above a value | Needs approval | One unit can be a quarter's revenue, with a commissioning and warranty commitment |
| Purchase order above a value | Needs approval | What you buy is a machine, not a consumable you reorder |
| Journal above a value | Needs approval | Landed cost on imports is booked as a journal entry, not an invoice |
| Service ticket with no SLA plan | Blocked | No plan means no clock, so it could never be late |
| Non-billable service work order | Warning | Service effort that is never billed eats into margin without showing as a loss |
| Invoice and sales-tax return above a value (US setup) | Needs approval | Tax depends on where the machine ships, and filing is irreversible |
The ready-made routines include Enquiry to AMC, Buying long-lead parts, Site visit to sign-off, Customer return to credit, Stock transfer between warehouses and Invoice correction by credit note.
Ask us to build one customer's machine, warranty and AMC record from your own papers.
Agents for capital goods
AMC Renewal
Prepares a renewal suggestion for each of your AMC (annual maintenance contract) customers, using the same renewal routine as lease renewals.
Contract Renewal Watch
Warns at 60, 30 and 7 days before an AMC ends, and notes each warning so the reminder does not repeat every morning.
Warranty recovery
Lists breakdowns you fixed at your own cost on equipment a manufacturer still covers. It only lists candidates and drafts nothing; a person reads the terms.
Job Dispatcher
Suggests the best engineer for a ticket based on skills, area and current workload.
Technician Scheduler
Proposes an even spread of unassigned visits across the engineers who are available.
Parts Recommender
Suggests the spares a visit is likely to need, based on the type of job and the machine being serviced.
SLA Alert
Flags tickets about to miss their response or resolution time.
Quote Writer
Drafts a quotation or sales order from an enquiry written in everyday words, or from a customer's purchase order (PO) document.
Each agent is tested with each client before it touches their books, and everything it produces waits for a person. Also available: a calibration watch in Maintain, which separates overdue instruments from those due soon and looks only at the latest certificate.
Sales tax and compliance for a US equipment company
The United States has no federal sales tax and no federal e-invoicing mandate. The first release has basic support for state sales tax: the groundwork to prepare the figures is completed before launch, and a person confirms and files. We confirm dates, rates and certificate rules with you and your tax adviser.
| Filing | What Kinnow prepares | Who confirms |
|---|---|---|
| State sales-tax returns | A calendar line per registered state and period (where no due day is recorded, Kinnow assumes the 20th of the following month) and totals of taxable sales and tax collected by state, for a person to type into each state return. Kinnow does not file on a state portal | Accounts executive, then your tax adviser |
| Exemption certificates | A reference or a reason is expected on any line with zero tax, so a machine sold to an exempt buyer is backed by a document. A list of certificates is completed with early-access customers | Accounts executive |
| Sales-tax permit and nexus | A tracked permit for each state. Kinnow does not decide nexus (whether you have enough sales or presence in a state to need a permit); machines shipped into other states can create it | Tax adviser |
| Import documentation cost | Landed-cost entries add freight, duty and clearing to the stock value | Accounts executive |
| Calibration certificates for instruments in your asset register | A list of what is due, based on the latest certificate for each item; a reading outside tolerance is recorded as failed | Service manager |
| Payroll for engineers and staff | Federal income tax withholding and FICA (Social Security and Medicare tax) in the payroll run; state income tax is not included, and each payslip says so | HR head |
What the owner sees
Ready-made questions you can type into Ask Kinnow. Each answer names the report it came from and its cost before it runs.
- Which service contracts are up for renewal in the next 90 days? Which units come out of warranty this quarter? (AMC contract register)
- How many service calls are still open past their SLA? (Service ticket register)
- Which customers are over their credit limit? Which receivables are more than 90 days old? (Receivables aging)
- What did we sell by product line last quarter? Which orders are booked but not yet shipped? (Sales register, pending orders)
- Which spares have sat unsold the longest? What is our spares stock worth? (Dead stock, stock valuation)
- Where are the open deals in the pipeline? (Lead pipeline by stage)
- Which site visits are still unassigned to an engineer? (Unserved site-visit demands)
Illustration · sample data
| Contract · machine | Status | Ends in |
|---|---|---|
| AMC-000214 · Hydraulic press, Dayton | Expiring | 38 days |
| AMC-000187 · CNC lathe, Greenville | Active | 212 days |
| AMC-000169 · Compressor, Tulsa | Expiring | 12 days |
Numbers that matter
| Number | Report | What it tells you |
|---|---|---|
| Contracts due for renewal and units leaving warranty | AMC contract register | Where your repeat income is at risk |
| Tickets open past SLA | Service ticket register | Whether service is keeping its promise |
| Receivables over 90 days | Receivables aging | Whether large invoices are being collected |
| Orders booked, not shipped | Pending sales orders | Income waiting on a truck |
| Spares stock value and dead spares | Stock valuation, dead stock | Money tied up in parts that do not move |
See which of your machines are out of cover today.
Applications switched on
Kinnow uses your words: installed base, service agreement (AMC in the product), work order or visit, warranty claim.
Questions
Does an equipment sale create the service agreement automatically?
Not on its own. When a machine with a serial number is dispatched, each serial is added to the customer's installed base. You enter the warranty end date yourself, because the dispatch does not carry the commercial terms, and a person creates the AMC from the contract. Once an AMC is active, Kinnow watches the renewal date.
What does the installed base do for a service call?
Every ticket works out what the customer is covered for: under warranty, under AMC, chargeable, or unknown. Unknown is never billed. If a machine has no warranty date and no contract, Kinnow asks for the date instead of guessing.
Can Kinnow recover warranty costs from manufacturers?
It finds the candidates and tracks claims. A warranty list holds each manufacturer warranty, each claim is followed through to settlement, and the Warranty recovery agent lists breakdowns you fixed at your own cost on equipment a manufacturer still covers. It matches on dates; a person reads the warranty terms before a claim goes out.
Do engineers get a mobile app?
Dispatch, scheduling and visit capture run in the browser, and that works in a phone browser. There is no dedicated app and no offline mode.
Can we bill service work?
When a billable service work order is completed, the amount goes onto the customer's account in your books. Service effort recorded as non-billable raises a warning, so unbilled work does not quietly eat margin. Whether a state taxes the service is confirmed with your tax adviser.
Who approves a large order?
A sales order, a customer credit limit and a purchase order above values you set need approval, and the United States setup adds sign-off on large invoices and sales-tax returns. Starting figures are reviewed with you in dollars.
How long to set up, and when does the US edition open?
About two weeks to first results for one company. Your installed base is brought in during the first week so renewals are watched from day one. The United States edition is available from early 2027.
Show me Kinnow for industrial equipment & oems.
Answer three questions. Get the applications, the agents and a two-week plan for your business.