Conversations with customers and teams. Every conversation, on the record it's about.
Messages, emails, meetings and site visits are kept on the invoice, order or customer they concern - and each ends with a recorded decision. You see what's waiting, what arrived, and what has gone quiet.
What is the Conversations with customers and teams in Kinnow? Messages, emails, meetings and site visits are kept on the invoice, order or customer they concern - and each ends with a recorded decision. You see what's waiting, what arrived, and what has gone quiet.
Reach
Marketing to the customers already in your books: lists built from your live accounts, consent checks before anything goes out, which campaign brought which enquiry, and how often AI assistants name you (Share of Model).
Reach →Serve
Support tickets that already show the customer's history in Kinnow, field jobs, service contracts, and portals for customers, vendors and partners.
Serve →Zest
Message, mail, meetings and site visits as one conversation on the record, ending in a decision. The Day ranks what has gone silent. Forms & surveys (Gather), Gate, Directory and Kinnow Sign, our e-signature alongside. Free in the Core.
Zest →What it does
- Talk about an invoice on the invoice
- Decisions recorded, not buried in chat
- See who hasn't replied, and for how long
- Marketing, service and customer portals on the same records
23 capabilities
One workspace for accountants serving many clients
Accountants see every client company and run each client's filing jobs and deadlines from one practice home.
Conversations with customers and teams · The DaySee what's coming, arrived, and gone quiet
See what's ahead, what arrived and what's still unanswered, ranked by how long it's been quiet.
Conversations with customers and teams · Decision CaptureEvery discussion ends with a recorded decision
A discussion can close with what was decided, or an honest 'no decision' and the reason, kept at the top of the conversation.
Conversations with customers and teams · What the organisation knowsEverything known about a customer, one page
Open any customer and see what was agreed, who knows them, and the conversations about them that you may see.
Conversations with customers and teams · VisitField visit notes that catch promises
Field staff log visits from the field; Kinnow spots promises in the notes and turns them into tracked agreements.
Conversations with customers and teams · Executive DigestMonday-morning business briefing on WhatsApp
Every Monday at 7am the people your company has chosen to receive notifications get the week's numbers, alerts, trends and surprises by email and, where WhatsApp is connected, on WhatsApp.
Conversations with customers and teams · Documents as a Conversion EngineInvoices customers can pay straight away
Branded invoices with a UPI QR code and pay link, sent by email or WhatsApp and filed automatically.
Conversations with customers and teams · DiscussDiscuss a record right on the record
Start a conversation from any invoice, bill or lease, with no links to paste or context to explain.
Conversations with customers and teams · GateWho is on site right now
A live visitor and contractor register built to be trusted in an emergency.
Conversations with customers and teams · Kinnow Channels (Talk · Mail · Meet)Conversations filed on what they're about Live in part
Chat, email and meetings attach to the customer, order or invoice, so the record remembers what was agreed.
Conversations with customers and teams · Conversational CRM + Inbound SDRWhatsApp sales chats with AI-drafted replies Live in part
WhatsApp chats sit on the lead's record, and Kinnow drafts qualifying replies and suggests meeting times.
Conversations with customers and teams · Customer 360 + SignalsA customer's latest emails and meetings, instantly Live in part
One glance shows a customer's open items and the last five conversations from Gmail, Outlook or Teams.
Conversations with customers and teams · Customer PortalYour own branded portal for customers Live in part
Customers sign in with a one-time code to see statements, download invoices, reorder, raise disputes and pay.
Conversations with customers and teams · AI Visibility (GEO) agentGet named when buyers ask AI Live in part
An agent works to get your business named when buyers ask AI assistants like ChatGPT for suppliers.
Conversations with customers and teams · Mail, put in its placeYour inbox, filed onto customers and orders Live in part
Email threads land on the right customer or order, privately, until you choose to share.
Conversations with customers and teams · DirectoryOne directory for people, approvals and routing Live in part
Change someone's manager and approvals reroute automatically. Visitors and drivers live in the same directory.
Conversations with customers and teams · MeetMeetings booked, prepared and closed properly Live in part
Book from the customer record, get an agenda that remembers last time, and finish with what was agreed.
Conversations with customers and teams · Messages that are recordsChat that works like a business record
Messages can't be secretly edited, corrections stay visible, files are stored safely and records are linked.
Conversations with customers and teams · Locale & accessibility floorHindi for review, Arabic layout prepared Live in part
Hindi works today, Arabic right-to-left is built in, and every screen is held to the WCAG accessibility standard.
Conversations with customers and teams · White-label tenant and partner portalsPortals that carry your brand, not ours Live in part
Lessees, suppliers and channel partners help themselves in portals branded as your company, with no per-user fees.
Conversations with customers and teams · Subjects & private conversationsOngoing topics and truly private chats Live in part
File conversations on a record, an ongoing topic, or privately between named people, all in one daily view.
Conversations with customers and teams · The three doorsStart a conversation from the record you are on Live in part
Actions appear on the record, like Discuss, Send for signature or Book time, never as a locked upsell.
Conversations with customers and teams · Vendor PortalSuppliers help themselves, no Kinnow login needed
Suppliers view orders and deliveries, quote on tenders, and upload bills with a one-time sign-in code.
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