Everything prospects ask, answered first.
Can't find it? Ask Kinnow - it answers from this page, the application pages and how our pricing works.
What is Kinnow?
An Enterprise Reasoning Platform: an ERP built around AI. It is one system for sales, purchasing, stock, accounts, payroll, compliance, property, maintenance, service and marketing, with agents that draft and advise across your data while your people decide. One product, 49 applications, built for India first.
Is there a licence fee?
There is no licence fee for the ERP or any application, and nothing per user, application, transaction or GB. A Kinnow partner sets one fixed price around your size and the work agents do.
How is Kinnow priced?
You pay for four things: setup (one time), Kinnow Cloud (a flat fee set by the size of your business), agent packs for the work agents do, and customisation if you want Kinnow changed for you. A Kinnow partner or our team gives you one fixed price in writing. The software, every application, every user and building your own agents carry no charge.
How do AI credits work?
Agents and Ask Kinnow draw on the credits in your agent pack. Pack credits refresh every month, and up to 20% of what you do not use carries into the next month. If you need more, top-up credits last 12 months. There are no seats. Search is free, and Ask states its cost before it runs.
Is there a free plan?
Kinnow has no licence fee and no per-user fee. What you pay depends on the size of your business and the agent work you use, as one fixed price in writing. Request a demo and we will work it out on your own numbers.
Do you charge per user?
Never. Kinnow has no per-user seat licence, and nothing is charged per application, transaction or gigabyte. Add your whole team; the price doesn't move.
What happens when I run out of credits?
The ERP keeps working fully by hand. Agents wait for credits: you can top up at any time, and you get alerts well before any limit.
What does it take to get started?
A short conversation, then a setup sized to your business, delivered by Kinnow or a certified partner.
How long does implementation take?
We bring your data across and solve two or three problems first, typically in about two weeks; the rest follows at your pace. If you have several branches or companies, we move one at a time, running alongside your current software until the month-end numbers match. You can also connect your existing tools first and move across later.
Can we migrate from our current accounting software?
Yes, and it is free. Ready-made migration tools for the common accounting packages bring across 12 to 36 months of history by default, and nothing goes live until its trial balance matches.
What about Excel or a legacy system?
An AI field-matcher and the Transformer agent line up the columns in your spreadsheets and databases with Kinnow, and save the match as an import profile you can reuse and run again. Opening balances load from a trial balance; opening stock and closed invoices import too.
Can we keep our current tools during migration?
Yes. Each connection can be read-only from your other tool, two-way, or owned by Kinnow, and you choose which side wins if the two disagree. Move one application at a time.
Is my data secure?
Every request stays inside your company's account, and we test that separation on every code change. Access depends on role and is hidden when not permitted, files are encrypted with keys we manage, and every time an agent reads something it is recorded.
Where is my data stored?
You choose where your data is kept, for each company account, and the choice covers files, search and the AI's index of your documents. An India-hosted setup is available; keeping AI processing in the same region is rolling out.
Do agents read our email?
Only if you switch the knowledge layer on; it is off by default. It looks at one record at a time and only what the person's role allows, the message text is dropped after 24 hours, and employees can opt out.
Can an agent post a journal or file a return on its own?
No. Agents draft and advise; people decide. Filings, payments and journal postings are never approved automatically, and suggestions an agent is unsure about are only shown to you, never acted on.
Does Kinnow handle compliance in my country?
India is in use today: GST, IRN e-invoice, e-Way bill, TDS and payroll. UAE VAT and WPS, and Saudi Arabia (VAT first, with ZATCA e-invoicing planned after launch), arrive in December 2026, along with Singapore. The UK, the US and Canada follow in early 2027; Malaysia is on the roadmap.
Does it work offline?
Kinnow runs in the browser on any computer or phone. Approvals, visits, stock counts and attendance work in your phone's browser today, and the mobile app follows in November 2026.
What if my sector isn't listed?
Kinnow comes with a ready-made setup for 15 industries (we call each one an industry pack). Every business gets sales, purchasing, accounts, people and masters. A new sector is a matter of settings, such as your vocabulary, step-by-step routines and defaults. It typically takes about two weeks and needs no new software.
Do you work with CAs and partners?
Yes. CAs run all their clients from one view, CA Practice Mode, read-only by default. Partners register leads in the Partner Portal, track their pipeline and can deliver the setup.
What support do I get?
Standard support is included. Priority and Premium support, with faster response and a named lead, are available.
What about backups and business continuity?
Backup is included free. Assured and Critical continuity tiers are optional for businesses that need stronger recovery commitments.
Is there a mobile app?
The Kinnow mobile app launches in November 2026. It is built to do the work, not just show reports: ask a question, approve what an agent drafted, log a visit or check a figure. Few ERPs are designed to run the whole business from a phone.
Which languages does Kinnow support?
English and Hindi at launch. More languages will open up based on demand from customers; tell us which you need when you request a demo.
Can I ask questions in plain English?
Yes. Ask Kinnow answers over your records and documents within your access, and shows its reasons. It comes with every plan; Analytics (Know) adds saved dashboards and intelligence rooms.
Is Kinnow really the only software we need?
For running the company, it aims to be: finance, sales, buying, stock, people, compliance, property, maintenance, service, marketing, documents, conversations, e-sign and analytics on one record. Specialist layers such as CCTV analytics or building systems plug in as partners.
What is the System of Learning?
The part of Kinnow that gets sharper with use: agents learn from your approvals and corrections, figures you have confirmed and questions already answered are remembered for next time, and the workspace adapts to each role. If you need the software to change, you ask and we agree the change with you.
What is Veil?
Kinnow's privacy layer for AI. Veil, our privacy layer, holds back bank, tax and ID numbers and swaps names for placeholders before an AI call. It covers Ask Kinnow and most agents today; the rest are being added. Each answer keeps a record of what was sent and withheld.
Can Kinnow change to fit how we work?
Yes. Approval routes change when you say so in plain words, with a preview and a trial. The industry setup sets your vocabulary and defaults. For anything else, ask for a change from Ask: we agree what it covers, set a date, and close it with your verdict.
What is Zest?
Kinnow's home for conversations: messages, mail, meetings and site visits held together as one conversation on the record it is about, ending in a recorded decision. The Day shows what's ahead, what landed, and what has gone silent.