AMC Vendor Scorecard agent
Scores your AMC vendors on completed visits and on keeping to the service promise (SLA), and grades each A to D. Its renew, renegotiate or replace suggestion is a simple rule on the on-time share, which we agree with you.
Validated with each clientWhat does AMC Vendor Scorecard replace? The work of a procurement officer: scoring AMC vendors and renegotiating with them. Scores your AMC vendors on completed visits and on keeping to the service promise (SLA), and grades each A to D. Its renew, renegotiate or replace suggestion is a simple rule on the on-time share, which we agree with you.
Shows why
Every draft comes with its reasons and how sure the agent is. If it is unsure, it only offers a suggestion.
Waits for you
It does not file, pay or post anything until a person says so.
Gets reviewed
Your approvals and corrections are recorded, so you can see how well it does on your books.
A day with AMC Vendor Scorecard
A typical quarter for a facilities or purchase team that buys annual maintenance contracts (AMC) for lifts, generators, air-conditioning or machines.
- The contract is on record. In Maintain, each AMC holds the vendor, the assets it covers, how often visits happen, the start and end dates and the contract value.
- Work orders build the history. Every work order assigned to that vendor against those assets counts. A completed job is marked late if it finished after its service-promise (SLA) target time.
- The scorecard is worked out. It takes the share of work orders completed and, of those, the share completed on time. The two count equally to give a score out of 100, graded A (85 and above), B (70), C (50) or D. With no work orders yet it says "not measured" instead of showing a grade.
- Contracts nearing renewal are scored. When the agent is switched on, it runs every Monday morning on AMCs ending within the next 90 days. Someone can also run it by hand.
- It suggests renew, renegotiate or replace. The suggestion is a simple rule on the on-time share, which we agree with you when the agent is set up. On-time work of 80% or more points to renew. From 50% to just under 80% points to renegotiate. Below 50% points to replace. For renegotiation it suggests a reduction, up to 15%, that grows with the shortfall.
- Your purchase officer decides. They take the scorecard into the renewal talk, agree or reject the suggestion and record the renewal in Maintain.
Example. A vendor that finishes 65 of 100 completed jobs on time falls in the renegotiate band, with a suggested reduction of about 7.5%.
See your AMC vendors scored. Send us your AMC list and last year's work orders.
What it reads and what it hands back
| What it reads | What it hands back | Where it lands |
|---|---|---|
| AMC contract: vendor, covered assets, dates, value | Which contracts end in the next 90 days | Renewal list in Maintain |
| Work orders for that vendor: completed or not, late or on time | Share completed, share on time, score out of 100 and a grade A to D | Scorecard on the contract |
| The on-time share | A suggestion to renew, renegotiate or replace, with a reduction to ask for | The agent's card, with its reasons |
What a person decides
Nothing is filed, paid or posted without a person. For vendor decisions that means:
- You make the renewal decision. The grade and the suggestion inform the talk with the vendor. They do not renew, cancel or change a contract.
- You decide what counts as late. A job is late only when it finished after the SLA target time on its work order, so setting realistic targets matters.
- You choose whether it runs each week. The weekly run happens only when the agent has been switched on for your company.
- It never does these things. It does not write to the vendor, change a contract or stop a payment.
Ask Kinnow about this
Ask Kinnow shows its source and cost before it runs, and says so when a question is outside the records it can read. We confirm which of these work on your data in the demo.
| You could ask | The answer shows |
|---|---|
| Which AMC vendors missed their service promise most often this year? | Vendors ranked by late completions, with the work orders behind each count. |
| Which AMCs end in the next three months, and how has each vendor performed? | The contracts due with their on-time share and grade. |
| How many work orders has this vendor completed late? | The late jobs, with dates and the target they missed. |
Ask us to score your three biggest AMC vendors with your own work orders.
Works with
AMC Vendor Scorecard belongs to Maintain and Buy. These pages sit closest to it:
- AMC Renewal: the same idea for AMCs you sell to customers.
- PM Scheduler: plans the preventive visits the vendor owes you.
- Vendor Suggest: helps you find an alternative when the answer is replace.
- AMC: the term, in plain words.
Questions
What does the AMC Vendor Scorecard agent do?
Scores your AMC vendors on completed visits and on keeping to the service promise (SLA), and grades each A to D. Its renew, renegotiate or replace suggestion is a simple rule on the on-time share, which we agree with you.
Does AMC Vendor Scorecard act on its own?
No. AMC Vendor Scorecard hands back a score and grade for each vendor and a suggestion to renew, renegotiate or replace, with its reasons, and a person approves before anything is posted, filed, sent or paid.
Does AMC Vendor Scorecard learn?
Yes. Each time you approve or reject a recommendation, Kinnow records it against how sure the agent said it was, so you can see how it is doing on your books. Your corrections are kept as feedback.
How is it paid for?
It is part of your agent pack, and there is no charge per user.
What if a vendor has no work orders yet?
The scorecard says it is not measured. A grade over no work orders would be a number computed from nothing.
Can I change the 80% and 50% lines?
Those are today's settings. If your contracts need different lines, we agree them with you when the agent is set up.
Tell Kinnow what slows you down.
Answer three questions. Get the applications, the agents and a two-week plan for your business.