Tenant Renewal Sentiment agent
Planned: will warn you which tenants may leave instead of renewing.
Validated with each clientWhat does Tenant Renewal Sentiment replace? The work of a leasing manager: spot tenants likely to leave. Planned: will warn you which tenants may leave instead of renewing.
Shows why
It shows its reasons and how sure it is on every draft. When it is not very sure, it only brings the item to your notice.
Waits for you
Nothing is filed, paid or posted until a person says so.
Gets reviewed
Every approval and correction is recorded, so you can see how well it does on your own books.
How this agent is meant to work
This page describes the agent as it will work for you. It is set up and checked with each client before it reads your tenants' records, so what it watches is agreed with you first.
- It watches the signs that a tenant may not renew. The signals are agreed with you from what you already record about a lease: how near the end date is, how the tenant has paid, and what complaints they have raised.
- It lists the tenants at risk. Each tenant on the list shows the reasons for the warning and how sure the agent is.
- The leasing manager acts. She calls the tenant, offers a visit, or starts a renewal conversation. She decides.
- The outcome is recorded. When the tenant renews or leaves, the result is kept next to the warning so you can judge how useful it was.
Tell us which tenants you worry about renewing. We will set the warning up around your leases.
What is in the product today
Part of this is already built in Leases & contracts (Pact) and works without the agent.
- Vacancy and churn screen. It lists leases that end within the next 90 days, so you can see which tenants are coming up for renewal.
- Lease Renewal agent. It proposes a renewal rent from the prior rent and the escalation, and says whether the new rent is at or above the old one. See Lease Renewal.
What a person decides
- Whether a warning is real. A tenant who complains may simply be demanding; one who is silent may be leaving.
- What to offer. Rent, rent-free months and fit-out help are commercial calls for the owner.
- Whom to speak to and when. Nothing is filed, paid or posted without a person.
Ask Kinnow about this
Ask in plain English. Before it answers, Kinnow shows where the answer will come from and what it will cost, and it uses only what the person asking is allowed to see.
| You could ask | What the answer shows |
|---|---|
| Which leases end in the next 90 days? | Leases with end dates, tenants and units, soonest first |
| Which tenants have raised complaints this year? | Complaints recorded against each lease |
| What rent did we propose for the shops up for renewal? | Renewal proposals with prior rent and escalation |
Ask us to show the leases expiring in the next 90 days on your own portfolio.
Works with
Part of Pact, with reporting from Know. Nearby:
- Lease Renewal proposes terms once a tenant is willing to stay.
- Vacancy Filling suggests an asking rent for the unit if the tenant does leave.
- CAM Recovery checks common-area charges, a common source of disputes.
Questions
What does the Tenant Renewal Sentiment agent do?
Planned: will warn you which tenants may leave instead of renewing.
Does Tenant Renewal Sentiment act on its own?
No. It will warn you about a tenant who may leave and show why. A person decides what to do about it.
Does Tenant Renewal Sentiment learn?
Kinnow keeps every approval and rejection, along with how sure the agent said it was, so you can see how it does on your own books. We do not describe it as changing its own behaviour; corrections are kept so they can be reviewed with you.
How is it paid for?
It is part of your agent pack, and there is no charge per user.
What can I use today to see which tenants may leave?
Pact has a Vacancy and churn screen that lists leases ending in the next 90 days. The warning based on tenant behaviour is set up with each client, so the signals it uses are agreed with you.
Will it contact tenants?
No. It will warn you and show why. Your leasing team decides whether and how to approach the tenant.
Tell Kinnow what slows you down.
Answer three questions. Get the applications, the agents and a two-week plan for your business.