ERP for capital goods. Sell the machine, then earn on the AMC for a decade.
Sell the machine, then earn on the AMC for a decade, with every serial, warranty and renewal on one record.
Industry pack readyHow does Kinnow help a capital-goods company? The machine you ship becomes a record you service for years: its serial, its warranty, its AMC and its tickets sit together, so every call knows what the customer is entitled to and every renewal is chased before it lapses. Nothing is filed, paid or posted without a person.
Your business in one paragraph
You sell a machine once and service it for a decade. The sale is a long quote, a large invoice and a delivery to site; the margin is in what follows: the AMC, the spares, the callouts. The risk is that the installed base lives in a spreadsheet, the warranty with the OEM lives in a file, and the engineer leaves without the part. Three things keep the owner awake.
Renewals missed in silence
An AMC that lapses is a customer who stopped being a customer without anyone deciding it.
Warranty cost absorbed
A breakdown fixed at your cost on a machine the OEM still covers is a claim nobody filed.
Repeat visits
An engineer sent without the right part, or to a customer who is out of cover, is a callout that earns nothing.
Bring your installed-base spreadsheet and see which renewals are due in the next 90 days.
How your month runs on Kinnow
This is the enquiry-to-AMC loop, then the service loop that earns on it.
| # | Step | Who | Application | Where a person signs |
|---|---|---|---|---|
| 1 | Enquiry goes into your sales pipeline; a quotation for the machine as configured is drafted | Sales engineer | Sell | Quotation approved before it goes out |
| 2 | Order won; credit check can hold it; large orders go for approval | Sales head, credit controller | Sell | Order above 25,00,000 needs approval; credit above 50,00,000 too |
| 3 | Long-lead parts and the machine bought against the build plan | Procurement officer | Buy | Purchase order above 20,00,000 needs approval |
| 4 | Landed cost of imported items is added to stock value | Accounts executive | Buy, Account | Journal above 10,00,000 needs approval |
| 5 | Machine dispatched; each serial registers in the installed base for the customer | Dispatch clerk | Stock & Ship, Serve | Warranty end date entered by a person |
| 6 | AMC created and tracked: draft, active, expiring, renewed or expired | Service manager | Serve, Pact | Contract terms confirmed by a person |
| 7 | A ticket opens with a plan for the service promise you gave the customer (SLA); Kinnow works out the cover: warranty, AMC, chargeable or unknown | Service desk | Serve | A ticket cannot be raised without an SLA plan |
| 8 | Engineer and parts suggested; visit scheduled, en route, on site, completed | Service coordinator, engineer | Serve, Field | Coordinator accepts the suggestion |
| 9 | Visit completes with parts and labour noted, and marked billable or not; spares come off stock; a billable job posts to receivables | Engineer, accounts | Serve, Account | Billing reviewed by accounts |
| 10 | Renewal conversation opens at 60, 30 and 7 days before the AMC ends; warranty claims and calibration due dates are chased | Sales manager, service manager | Serve, Maintain | Renewal terms signed by a person |
What the ready-made industry setup covers
The ready-made setup for Capital Goods (we call it an industry pack) is in the app today: 6 limits and rules, 4 sign-off routes, 9 reports, 11 Ask Kinnow starter questions, 10 agents and 20 ready-made routines. The figures are starting values that you set.
| Limit or rule | Effect | Why it is there |
|---|---|---|
| Customer credit limit above 50,00,000 | Needs approval | One order is one large invoice, not a stream of small ones |
| Sales order above 25,00,000 | Needs approval | One unit can be a quarter's revenue, with a commissioning and warranty commitment |
| Purchase order above 20,00,000 | Needs approval | Stock is a machine, not a reorderable consumable |
| Journal above 10,00,000 | Needs approval | Landed cost on imports is booked as a journal, not an invoice |
| Service ticket with no SLA plan | Blocked | No plan means no clock, so it can never breach |
| Non-billable service work order | Warning | Service effort never billed erodes margin without showing as a loss |
The ready-made routines include Enquiry to AMC, Buying long-lead parts, Site visit to sign-off, Customer return to credit, Stock transfer between warehouses and Invoice correction by credit note, beside month-end close and payroll.
Processes, built in
The 20 best-practice processes for your industry come switched on. Each one says who owns a step, which steps Kinnow insists on, and how long a hand-over between departments may wait. You can print any of them as a standard operating procedure (SOP).
Ask us to build one customer's machine, warranty and AMC record from your own papers.
Agents for Capital Goods
AMC Renewal
Prepares a renewal suggestion for each of your AMC (annual maintenance contract) customers, using the same renewal routine as lease renewals.
Contract Renewal Watch
Warns at 60, 30 and 7 days before an AMC ends and marks each reminder as sent so it does not repeat every morning.
Warranty recovery
Lists breakdowns fixed at your cost on assets an OEM still covers. It only lists candidates and drafts nothing; a person reads the terms.
Job Dispatcher
Suggests the best engineer for a ticket from skills, zone and current load.
Technician Scheduler
Proposes a balanced assignment of unassigned visits across available engineers.
Parts Recommender
Suggests likely spares for a visit from its job type and the machine being serviced.
SLA Alert
Flags tickets at risk of breaching their response or resolution time.
Quote Writer
Drafts a quotation or sales order from an enquiry written in everyday words, or from a customer's purchase order (PO) document.
We check each agent with you before it works on their books, and whatever it produces waits for a person. Also available: a calibration watch in Maintain, which separates instruments overdue from those due soon and counts only the latest certificate.
Statutory and compliance calendar for a capital-goods company (India)
Kinnow prepares; a person confirms and files. Dates are not printed here because the department sets them; Comply carries your calendar.
| Obligation | What Kinnow prepares | Who confirms |
|---|---|---|
| GSTR-1, GSTR-3B and GSTR-2B | GSTR-1 built from your books, with a file ready for the portal; GSTR-2B matched before a return is marked filed | Accounts executive, CA |
| E-invoice and e-Way bill | Generated from the approved invoice and dispatch | Accounts executive |
| Import documentation cost | Landed-cost vouchers add freight, duty and clearing to the stock value | Accounts executive |
| TDS and TCS challans and returns | Draft challans and return entries by section | CA |
| Calibration certificates for instruments in your asset register | A due list based on each asset's latest certificate; a reading outside tolerance is recorded as failed | Service manager |
| Payroll deductions | PF, ESI, professional tax and TDS on salary | HR head |
What the owner sees
Questions from the industry setup, typed into Ask Kinnow. Each answer names its source report and cost before it runs.
- Which service contracts are up for renewal in the next 90 days? Which units come out of warranty this quarter? (AMC contract register)
- How many service calls are still open past their SLA? (Service ticket register)
- Which customers are over their credit limit? Which receivables are more than 90 days old? (Receivables ageing)
- What did we sell by product line last quarter? Which orders are booked but not yet despatched? (Sales register, pending orders)
- Which spares have sat unsold the longest? What is our spares stock worth? (Dead stock, stock valuation)
- Where are the open deals in the pipeline? (Lead pipeline by stage)
- Which site visits are still unassigned to an engineer? (Unserved site-visit demands)
Illustration · sample data
| Contract · machine | Status | Ends in |
|---|---|---|
| AMC-000214 · Hydraulic press, Pune | Expiring | 38 days |
| AMC-000187 · CNC lathe, Rajkot | Active | 212 days |
| AMC-000169 · Compressor, Nashik | Expiring | 12 days |
Numbers that matter
| Number | Report | What it tells you |
|---|---|---|
| Contracts due for renewal and units leaving warranty | AMC contract register | Where recurring revenue is at risk |
| Tickets open past SLA | Service ticket register | Whether service is keeping its promise |
| Receivables over 90 days | Receivables ageing | Whether large invoices are being collected |
| Orders booked, not despatched | Pending sales orders | Revenue waiting on a truck |
| Spares stock value and dead spares | Stock valuation, dead stock | Capital in parts that do not move |
See which of your machines are out of cover today.
Applications switched on
| Generic term | In your Kinnow |
|---|---|
| customer equipment | installed base |
| service contract | AMC |
| site visit | work order / visit |
| OEM claim | warranty claim |
Questions
Does an equipment sale create the AMC automatically?
Not on its own. When a machine with serial numbers is dispatched, each serial is recorded in the customer's installed base. The warranty end date is left for you to enter, because the dispatch does not carry the commercial term, and the AMC is created by a person from the contract. Once an AMC is active, renewals are watched from the end date.
What does the installed base do for a service call?
Every ticket shows what the customer is entitled to: under warranty, under AMC, chargeable, or unknown. Unknown is never billed. If a machine has no warranty date and no contract, Kinnow asks for the date instead of guessing.
Can Kinnow recover warranty costs from OEMs?
It finds the candidates and tracks claims. A warranty register holds each OEM warranty, each claim is followed until it is settled, and the Warranty recovery agent lists breakdowns fixed at your cost on assets a manufacturer still covers. It matches on dates; a person reads the warranty terms before a claim goes out.
Do engineers get a mobile app?
Dispatch, scheduling and visit capture run in the browser, and that works in the phone browser. There is no native app and no offline mode.
Can we bill service work?
A billable service work order posts a service-revenue receivable to the ledger when it is completed. Service effort recorded as non-billable raises a warning, so unbilled work does not quietly eat margin.
Who approves a large order?
The industry setup asks for approval on a sales order above 25,00,000, a customer credit limit above 50,00,000 and a purchase order above 20,00,000. These are starting values you change.
How long to set up?
About two weeks to first results for one company. Your installed base is imported in the first week so renewals are watched from day one.
Show me Kinnow for capital goods.
Answer three questions. Get the applications, the agents and a two-week plan for your business.