Stop paying for repairs you're covered for
Kinnow finds repairs warranty should have covered and tells you whether to renew, renegotiate or replace maintenance vendors.
Live in partWhat does Warranty Recovery + AMC Vendor Scorecard do? Recover repair money you're owed and negotiate maintenance renewals from data, not the vendor's word.
How it works
For each asset, Kinnow checks the manufacturer or extended warranty before your maintenance contract, so a manufacturer defect does not use up your service contract. It lists completed jobs that warranty should have covered, and warranties about to expire. Each maintenance vendor is scored 0-100 on the share of its completed jobs finished on time, with a recommendation to renew, renegotiate or replace, and an estimated saving.
Warranty always comes before the maintenance contract, and unknown coverage is never assumed to be billable.
Step by step
Here is a quarter for a plant with 40 assets, three maintenance vendors on annual contracts and a handful of machines still under manufacturer warranty.
- Record the cover. When equipment arrives, the maintenance team registers its manufacturer or extended warranty against the asset: who provides it, what it covers and when it ends. Annual maintenance contracts are recorded with the vendor, frequency, dates and value.
- A breakdown is fixed and the job is closed. The work order closes, the vendor's invoice is paid, and nothing looks wrong. This is exactly how a recoverable repair goes unclaimed.
- Kinnow checks cover in the right order. For each asset, warranty is looked at before the maintenance contract, so a manufacturer defect does not use up your service contract. Where cover is unknown, Kinnow says unknown. It never assumes the repair is billable.
- Kinnow lists the candidates. The warranty agent lists completed jobs that fell inside a warranty period and warranties about to end. It matches on dates only. It drafts nothing.
- A person reads the policy and raises the claim. They check whether the failure falls within the terms, raise the claim from the Warranty screen, record the provider's answer (acknowledged, approved with an amount, or rejected with a reason) and mark it settled when money arrives.
- Before each contract renewal, read the vendor scorecard. Kinnow shares how many of the vendor's completed jobs were finished within the agreed time, and recommends renew, renegotiate or replace with an estimated saving. The decision stays with you.
Ask us to run your last year's closed repairs against your warranty dates and show you what was claimable.
What you see on screen
Two screens in Maintenance hold the register and the contracts.
| Where | What you see |
|---|---|
| Warranty | Cover you hold on each asset: provider, what is covered and the end date. Claims below it, with amount, status and what the provider has paid. Register cover, Raise a claim, Record the answer and Settled are the actions. |
| Annual maintenance contracts | Searchable list with vendor, how often the visit happens (monthly, quarterly, half-yearly or yearly), status, end date and contract value, plus Add contract and renew. |
| Vendor performance score | On the contract: the share of completed jobs closed within the agreed time, with the recommendation to renew, renegotiate or replace. |
| Agents | One card for each maintenance agent, including warranty recovery and the vendor scorecard. |
Who uses it
| Who | When | What they do with it |
|---|---|---|
| Maintenance manager | Weekly | Reviews warranty candidates and raises claims. |
| Finance or purchase head | Before a renewal | Reads the vendor score and negotiates the contract. |
| Plant head or owner | Quarterly | Sees what was recovered and which vendors are under-delivering. |
See your own repairs and contracts through the warranty check and the vendor score.
Related
AMC Vendor Scorecard agent
Scores each maintenance vendor on the share of completed jobs finished on time and suggests renew, renegotiate or replace.
Know at once if service is billable
Every service call shows whether it is under warranty or contract.
Maintain
The application for assets, work orders and contracts.
Questions
What is Warranty Recovery + AMC Vendor Scorecard in Kinnow?
Kinnow finds repairs warranty should have covered and tells you whether to renew, renegotiate or replace maintenance vendors.
What changes for the business?
Recover repair money you're owed and negotiate maintenance renewals from data, not the vendor's word.
Is it available today?
It is live in part: the core is built and parts are completing with early customers.
Does Kinnow file the warranty claim with the manufacturer?
No. Kinnow lists candidates. A person reads the terms, raises the claim in Kinnow and sends it to the provider.
What if we do not know whether an asset is under warranty?
Kinnow shows the cover as unknown. It does not treat an unknown repair as billable or as claimable.
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