Know at once if service is billable
Every service call shows whether it's under warranty, under contract, contract used up, or chargeable, with the reason.
LiveWhat does Installed base & coverage resolution do? Stop giving away chargeable visits, and prove you delivered the preventive visits you sold before renewal talks.
How it works
Kinnow keeps a list of the equipment you have installed, linked to its maintenance contracts and service tickets. Each call is marked warranty, contract, contract used up, chargeable or unknown, always with a reason. Free preventive visits are counted against what the contract promised, and schedules that are slipping are listed worst first. Support work you have not billed for raises a margin warning.
Contracts listed free visits per year long before anything counted them; now every preventive visit is counted against the allowance.
Step by step
- Register what you installed. Each machine at a customer site goes on the Installed base register with its serial number, instrument, customer, site and the date the warranty ends. A machine despatched from your stock is registered automatically, but with no warranty date, because Kinnow will not guess one.
- Attach the maintenance contract. The contract lists which serial numbers it covers and how many free visits a year it promises.
- A service call arrives. The ticket carries the serial number. Kinnow looks it up and says one of five things, always with the reason: under warranty, under contract, free visits used up, billable, or not on the register.
- The service manager decides before anyone drives out. A panel called Who pays for the open tickets lists the calls that need a decision: billable, free visits used, cover unclear, no serial number, or cover ending soon. It only flags. It bills nothing.
- The engineer records each visit. Record a visit against the contract and mark it as preventive maintenance or a breakdown call. Only preventive visits use up the free allowance, because the allowance is the maintenance schedule the customer bought, not their callouts.
- Before renewal, count what you delivered. For each contract you can see visits entitled, taken, remaining and days left in the contract year, so you can show the customer the preventive visits you sold were delivered.
See your own warranty and contract terms checked against a live service ticket.
What you see on screen
These are the screens under Service, then Installed base, and the ticket list.
| Screen or button | What it shows or does |
|---|---|
| Installed base | The register of every unit with columns for Serial, Instrument, Customer, Site, Warranty ends and Cover. A search box takes a serial, instrument, customer or site. A Register a unit button adds a new one. |
| Check cover | Type a serial number and press Check. It answers Under warranty, Under contract, Free visits used up, Billable or Not on the register, and shows the free visits used this contract year. |
| Unit detail | The contract, the install date, the preventive schedule and the free visits used, with a Record a visit button for a preventive visit or a breakdown call. |
| Who pays for the open tickets | On the ticket list. Each open ticket gets a flag: Billable, Free visits used, Cover unclear, No serial number or Cover ending. It states how many tickets were checked, and says when only the newest were. |
| Edit installed unit | Correct the owner, site, warranty date, status or notes. The serial number is locked, since tickets and contracts carry it. |
Who uses it
| Who | When |
|---|---|
| Service manager | Every morning, looking at which open calls are billable before engineers are sent. |
| Service coordinator | When a call comes in, checking a serial number before booking a visit. |
| Field engineer | After each visit, recording it as preventive or breakdown. |
| Account manager or owner | Before a renewal, to show the visits the customer paid for were delivered. |
Related
- Service and operations: field service and AMC: the application tickets, contracts and visits live in.
- AMC renewal agent: preparing and chasing renewals of maintenance contracts.
- Stop paying for repairs you are covered for: repairs your own warranty should have covered.
- Project margin that counts the support tail: what support costs after handover.
- AMC: annual maintenance contract in plain words.
Questions
What is Installed base & coverage resolution in Kinnow?
Every service call shows whether it's under warranty, under contract, contract used up, or chargeable, with the reason.
What changes for the business?
Stop giving away chargeable visits, and prove you delivered the preventive visits you sold before renewal talks.
Is it available today?
Yes, it is live.
What are the five answers Kinnow gives for a service call?
Under warranty, under contract, free visits used up, billable, or not on the register. Each comes with the reason, such as the warranty end date or the contract and the visits used.
Does a breakdown call use up the free visits in the contract?
Not by default. The free allowance is counted against preventive maintenance visits, since that is the schedule the customer bought. You record each visit as preventive or breakdown.
What happens to a machine we despatched but never registered by hand?
Kinnow registers it when it is despatched, but leaves the warranty date empty because the despatch does not carry a warranty term. Until someone enters the date it shows as not known, not as billable.
Will Kinnow invoice the customer for a billable call?
No. It flags the call as billable. A person prices and invoices the visit.
Send us a list of your installed machines and warranty dates and we will show which of your open calls are billable.
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Your records and documents · ProcessesYour processes, mapped honestly
See each end-to-end process as a diagram showing which steps the system enforces and which are just notes.
Your records and documents · Your Statements, Your LayoutFinancial statements in your old system's format
Switched systems? See your P&L and balance sheet in the same layout your team already checks against.
Your records and documents · Statement Bridge (As Seen On · Entered Since)Match receivables to a customer's statement, fast
Tie your receivables to a customer's statement date: what they saw, what changed since, what's owed now.
Your records and documents · Work-to-Money SettlementFinished field work becomes invoices and paperwork
Every completed duty, delivery or visit is priced with the calculation shown, and goes to billing when someone presses Settle.
Tell Kinnow what slows you down.
Answer three questions. Get the applications, the agents and a two-week plan for your business.