Lone-worker alarms that escalate on their own
An SOS or missed safe-arrival check-in alerts your chosen contacts by SMS and email and escalates if nobody responds.
Live in partWhat does Field Safety SOS do? Duty of care for field staff, with a record of who was alerted and when.
How it works
Anyone can raise an SOS or check in, and no access setting can stop someone in danger from doing so. An alert tells your chosen contacts straight away, by SMS for a critical event and by email, opens an incident record, and goes to the next person if nobody acknowledges it in time. Where your industry setup sets a safe-arrival time, Kinnow raises a missed check-in by itself. Every message sent, and every failure, is recorded.
Each alert records how it was sent, how many people were told, how far it escalated and why any message failed.
Step by step
- Name who gets the alert. Your company sets the safety recipients once. They get the SMS and email when something is raised. If none is set, Kinnow falls back to your company's admin contact and records on the event that the control room was never set up.
- A worker raises an SOS, or misses a check-in. Anyone signed in can raise an SOS or check in. No access setting can stop that. If your industry setup defines a safe-arrival time and a worker has not checked in by then, Kinnow raises a missed check-in by itself, once for that job.
- Kinnow tells your people straight away. An SMS goes out for a critical event, together with an email. Kinnow opens an incident in the service desk and shows on the event how many people were told and by which channel.
- Someone acknowledges it. A person in the control room opens the Safety screen and presses Acknowledge. That stops the escalation.
- If nobody does, it escalates. Kinnow checks every minute. If nobody has acknowledged inside the time your industry setup allows, it moves to the next tier and tells the next people.
- Someone resolves it, and the record stays. Pressing Resolve closes the event. The event keeps what was sent, to how many, how far it escalated, and why any message failed.
See an SOS and a missed check-in raised on a test setup.
What you see on screen
These are the Safety screens under Field operations.
| Screen or button | What it shows or does |
|---|---|
| Safety | Open events first, each with its severity, when it was raised and the channel it came in on. Buttons: Acknowledge and Resolve. |
| Notified and escalated lines | Under each event: how many recipients were told and by which channels, whether it escalated because nobody acknowledged in time, and whether an incident was raised in the service desk. |
| Reaction failed | If a message could not be sent, the event shows what Kinnow could not do and why. |
| Log an event | A form to record a safety event reported to the control room: an SOS, panic, lone worker, missed check-in, route deviation, over speed, unexpected stop or device unreachable. It takes the person, the job, a description and a location. It warns that saving notifies the configured recipients but does not place a call. |
| Run sweep now | Runs the minute-by-minute check on demand and reports how many events were escalated and how many missed check-ins were raised. |
| Open safety events | On the Field operations home: a count of events raised or acknowledged and not yet resolved. |
Who uses it
| Who | When |
|---|---|
| Field worker or driver | Any time they need help, and at check-in for a job. |
| Control room or safety officer | Acknowledges and resolves events, and watches the open list. |
| Operations head | Reviews what happened after an incident and who was told. |
| Safety recipients | Receive the SMS and email whenever an event is raised. |
Related
- Field operations: the application that holds jobs, check-ins and safety events.
- One field operations engine for every industry: how jobs and industry setups work.
- Who is on site right now: the visitor and contractor register for an emergency.
- Safety compliance agent: goes through site-safety and statutory findings.
Questions
What is Field Safety SOS in Kinnow?
An SOS or missed safe-arrival check-in alerts your chosen contacts by SMS and email and escalates if nobody responds.
What changes for the business?
Duty of care for field staff, with a record of who was alerted and when.
Is it available today?
It is live in part: the core is built and parts are completing with early customers.
Who can raise an SOS?
Anyone who is signed in. Safety actions are never held back by a permission, so a person in danger is not refused.
What if nobody in the control room sees the alert?
If nobody acknowledges it inside the time your industry setup allows, Kinnow escalates to the next people. It checks every minute.
Does Kinnow phone anyone?
No. It sends SMS and email and opens an incident in the service desk. It does not place a call and has no voice confirmation yet.
Does it work on a phone?
Check-in and SOS are raised from the web, so they work in the phone browser. Kinnow does not describe a separate field app.
How do I prove who was alerted and when?
Each event records how it was sent, how many people were told, how far it escalated, when, and any message that failed. The Safety screen shows this.
Tell us how your field staff work and we will show how a missed check-in would be raised.
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