Your processes, mapped honestly
See each end-to-end process as a diagram showing which steps the system enforces and which are just notes.
LiveWhat do Processes do? Process documents that can't drift from reality: auditors and new hires see what the system actually enforces.
How it works
Each ready-made setup for your industry (we call it an industry pack) maps its main processes, such as order-to-cash, across departments; the largest has 101 steps. Each step says whether a live rule, approval or check backs it, or whether it is 'note only'. Hand-offs read 'Watched' or 'Not monitored', owners are named, and a step backed by a rule links to where you change who approves it.
A review flag or hard stop that the product does not check reads 'guidance only, not enforced', so nobody takes a written note for a control.
- Each process is the shipped version with your own notes laid over it, so an improvement to the shipped version reaches you without losing your notes.
Step by step
Here is how a finance head and an auditor would use it for order-to-cash in a distribution company.
- Open the process for your industry. The finance head opens Processes in the admin area and picks a process, such as order to cash. It appears as a row of steps, each a card.
- Switch the grouping. By department shows which team holds each step. By role shows who does the work and who signs it off.
- Open a step. The detail says which record moves, from which state to which state, who does it and who approves. At the top it says whether the product enforces any of it or whether it is a written note.
- Read the hand-offs. Where a job passes from one department to another, the card shows the expected time for the crossing and whether Kinnow watches it or says 'Not monitored'. It also says what the job looks like when the hand-off fails, and what is undone if the step is reversed.
- Add your own notes. An administrator can rename a step, set a time limit in hours or mark it, for example 'review needed'. These are notes for your team, and the screen marks them as such.
- Change the real rules elsewhere. Limits and approval routes that the product obeys are set in the approvals designer. The process page links to the rule behind a step, so the person changing a rule can see where it sits in the process.
Ask us to open the process for your industry and walk you through where it enforces and where it only advises.
What you see on screen
One page, in the admin area, with a library of processes and a canvas for the one you open.
| Where | What you see |
|---|---|
| Process library | The processes written for your industry. If none is written yet, the page says so rather than showing an empty map. For a group running several industries, it lists each company with its own industry. |
| Process canvas | Steps as cards in order, grouped by department or by role, with find-a-step search and an outline of every step on long processes. |
| Step detail | The record, from-state and to-state, who performs and who approves, and the rule or check behind it if there is one. |
| Hand-off card | The department handing over, the expected time for the crossing, and 'Watched' or 'Not monitored'. |
| Badges | 'Enforced' appears only when the product really checks the step. A review flag or hard stop that is only a note is labelled as a note. |
Who uses it
| Who | When | What they do with it |
|---|---|---|
| Finance head or owner | When setting up controls | Sees which steps are protected by a rule and which depend on people. |
| Auditor or internal audit | At review time | Reads the process and the labels to see what the system enforces. |
| New joiner | In the first weeks | Learns the route from enquiry to cash, who does each step and who approves. |
| Administrator | As routines change | Adds notes, time limits and owners; resets a process to the shipped version. |
See your industry's process with the enforced and note-only steps marked.
Related
Questions
What are Processes in Kinnow?
See each end-to-end process as a diagram showing which steps the system enforces and which are just notes.
What changes for the business?
Process documents that can't drift from reality: auditors and new hires see what the system actually enforces.
Is it available today?
Yes, it is live.
Can we change a process to match how we really work?
You can add notes, owners, time limits and marks to a step. The steps themselves and the states they move between are fixed. The limits and approvals the product enforces are changed in the approvals designer.
How do I know a step is really enforced?
The step detail says so at the top, and the badge reads 'enforced' only when the product checks it. Anything else is labelled as guidance only.
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Tell Kinnow what slows you down.
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